SHIPPING & RETURNS
Shipping Policy
Thank you for shopping with Otherworld. We are committed to providing you with a fun shopping experience, including prompt and reliable shipping services. Please review our shipping policy below:
Shipping Methods and Rates: We offer standard shipping and expedited shipping options for domestic orders within the United States. International shipping is also available for select destinations. Shipping rates are calculated based on the weight of your order and the shipping destination. You can view the shipping cost during the checkout process before completing your purchase.
Shipping Times: Orders are typically processed and shipped within 10-20 business days from the date of purchase. Delivery times vary depending on the shipping method selected and the destination of the order. Standard shipping within the United States usually takes 3-8 business days for delivery, while expedited shipping may arrive within 1-2 business days. International orders may take longer to arrive depending on customs processing and local postal services.
Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery through our website or the shipping carrier's online tracking portal.
Delivery Destinations: We currently ship to addresses within the United States and select international destinations. Please note that we do not ship to P.O. boxes or APO/FPO addresses.
Shipping Restrictions: Certain items may be subject to shipping restrictions or regulations, including hazardous materials, oversized items, and products with specific shipping requirements. We reserve the right to refuse shipping for any orders that violate these restrictions.
Shipping Holidays: Please be aware that shipping carriers may observe holidays, which can impact delivery times. Orders placed during these holiday periods may experience delays in processing and delivery.
Contact Us: If you have any questions or concerns regarding our shipping policy or the status of your order, please don't hesitate to contact our customer service team at [customer service email] or [customer service phone number].
Return & Exchange Policy
Thank you for choosing Otherworld. If you're not entirely satisfied with your purchase, we're here to help with easy returns and exchanges.
Returns:
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You have 30 days from the date of purchase to return any unused or defective item for a full refund.
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To initiate a return, please contact our customer service team for a return authorization and instructions.
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Items must be returned in their original packaging and in the same condition as when you received them.
Exchanges:
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Need a different size or color? No problem! We offer exchanges for items of equal or lesser value within 30 days of purchase.
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Contact our customer service team to request an exchange authorization and instructions.
Exceptions:
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Personalized or customized items cannot be returned or exchanged unless they arrive damaged or defective.
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Final sale items are not eligible for return or exchange.
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Refunds:
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Refunds will be issued to the original payment method within 5-7 business days after we receive your returned item.
Our process
01.
Place your order. You will receive a confirmation email 2-5 minutes after your order has been placed.
02.
Your order will be placed through our system 2-5 days after you place your order. You will receive an email.
03.
Once your order has been placed in our system, your items will be sent for production. Estimate time is 10-20 days.
04.
Once your item has successfully completed production, your item(s) will be shipped off. You then will receive a tracking ID number.
05.
WOOHOO! This is the final processing step. Your package has been delivered or is out for delivery.